9.00 a.m.
Check e-mails
9.15 a.m.
Delegate tasks to team members, track open tasks
9.30 a.m.
Check on projects
10.00 a.m.
Trouble shooting: Why were certain trades not booked yesterday. Call broker who did not get daily settlement details
10.30 a.m.
Check with trade support team: Is day-to-day processing running smoothly?
11.00 a.m.
Discuss ticket growth with trade support manager
11.30 a.m.
Project work: a) FX systems for electronic trading b) outsourcing settlement information
12.30 p.m.
Telephone calls to brokers, IT, custodians, State Street
1.00 p.m.
Meeting re: new office space: Discuss layout of floors and upgrade of phone system used in the trade room
1.45 p.m.
Lunch
2.00 p.m.
Meeting with trade support: Discuss new demands on reporting, streamlining required
2.30 p.m.
Weekly meeting with trade support: service issues
3.30 p.m.
Weekly meeting with State Street: service levels
4.30 p.m.
Meeting with portfolio and account management: new products, issues concerning brokers
5.00 p.m.
Call from client with operational concern: Discuss swaps and special reporting needed for them
5.30 p.m.
Meeting with HR department re: coaching and development of direct reports
6.00 p.m.
Staff meeting with IT and Operations: Update on closed and on-going tasks, status of current projects
7.00 p.m.
Quality review of custodians: Discuss how service can be improved